FAQ Before Order
🛠 Section 1: QC & Assembly Promise
Built with Precision
Every Nexryd bike is carefully assembled and tested by senior technicians.
Each bike is built to order in our certified Taiwan facility — not pulled off a warehouse shelf.
✅ Torque-checked bolts
✅ Suspension + drivetrain test rides
✅ Brake rotor alignment & cable routing
✅ Battery and display powered-up
✅ Serial-number QC signed by technician
We include inspection photos with each order, so you know what you're getting — before it even ships.
📦 Section 2: Shipping & Lithium Battery Safety
Shipped With Care, Certified for Safety
International delivery with dangerous goods compliance
All Nexryd bikes ship with their lithium batteries safely enclosed and certified under UN38.3 / IATA standards.
🚚 Ships via DHL, UPS, or SF Express
📦 Custom multi-layer packaging with drop-proof protection
🔋 Batteries are locked inside frame during shipping
Estimated delivery: 38–45 days with full tracking & insurance.
🧰 Section 3: Setup & Support
Local Setup Help, Wherever You Are
Get riding fast with our guide or expert help.
Even pro-level bikes need tuning — we’ve got you covered:
📘 First Ride PDF Guide: Suspension setup, shifting tips, torque points
🎥 Live Tech Call: Book a free 15-minute Zoom with our support team
🛠 Local Shop Credit (coming soon): Get $100 back when you use a local bike shop to dial in your ride
Get help before you even open the box — we're with you every pedal stroke.
🧾 Section 4: Warranty Overview
Ride Protected. Worry Less.
Long warranties, simple support
Nexryd backs your ride with full coverage:
🛡 Frame: 5 years
⚡ Battery + Motor: 2 years
🔌 Electronics & accessories: 6 months
To make a claim:
1.Send us your order number
2. Include photos or a video
3. Describe the issue clearly
We’ll respond in 1–2 business days. Fast shipping on parts or full replacement as needed.
❓ Section 5: FAQ Trust Builder
Too Good to Be True? We Get That.
Here’s why Nexryd pricing makes sense.
We sell direct from our own factory partners — no distributors, no showrooms, no dealer markup.
Our frames are custom-developed, not open-mold copies.
We spec only real performance components:
. FOX & RockShox suspension
. SRAM AXS / NX drivetrains
. Magura brakes
You’re not buying generic. You’re buying factory-direct, built by experts, for riders who know what matters.
✅ Why Choose Us?
- 🛠 Built to Order
- 🔋 UN38.3 Certified Lithium Shipping
- 🔧 QC Verified by Senior Technician
- 🛡 5-Year Frame Warranty
- 🌍 Global Delivery, Fully Insured
- 🧰 Free Setup Support Available