Refund policy
📦 Return & Warranty Policy — Buy With Confidence
- 🔁 7-Day Return Policy: Return unused bikes in original packaging
- ✅ Covered Returns: We pay return shipping for quality issues or transport damage
- 📬 Non-Quality Returns: Buyer covers return shipping (must be unused & fully packaged)
- 🔄 15-Day Exchange: Free exchange for confirmed functional defects
- 🛡 Warranty Coverage: 5 years on frame, 2 years on battery/motor, 6 months on accessories
- ⚠️ Not Covered: Wear items, stunts, crashes, unauthorized mods, or rental use
- 📩 Support Email: nexrydbikes@gmail.com — response in 1–2 business days